1. Our Commitment to Privacy
In its effort to protect the privacy of its clients and of its website users, the ASTROLab places great importance on controlling and managing the data shared on its website, whether for business or statistical purposes.
The Policy defines the way the ASTROLab collects, uses, and protects the information voluntarily provided by its website users and automatically transmitted by their Web servers. This Policy applies to the entire site astrolab.qc.ca, its app Émergence (available on Apple’s App Store and Google Play) as well as to the products and services offered by the ASTROLab.
The Policy also explains how to change or update your personal information and how to contact the ASTROLab with any questions, suggestions or comments.
The ASTROLab reserves the right, at any time, to change its Policy without prior notice. We recommend that you carefully read our Policy and consult it regularly.
3. Collection of Information
Two types of information are collected on our website:
a) Personal information
For the purposes of this Policy, the term “personal information” refers to any information enabling the identification of a person. Any action related to an online booking, subscription, resumé submission, or contact form requires the voluntary transmission of your personal information. When this information is needed to process your request, you will be advised.
This information includes the following data collected by the ASTROLab:
• First and last name
• Email address
• Telephone number
N.B. this list is not exhaustive and may be changed without prior notice.
b) Non-personal information
For the purposes of this policy, the term “non-personal information” refers to the anonymous information generally recorded by Web servers, such as Internet Protocol address (IP address), date and time of access, as well as the operating system and browser used.
Our visitors’ demographic statistics (age group, country, language of correspondence, etc.) and browsing habits (pages viewed, number of visits, length of consultation, etc.) are also considered non-personal information.
The ASTROLab primarily collects this type of information using cookies and pixels (a piece of code that tracks visitors on the website). Cookies are small data files that browsers install on a user’s hard drive when they first visit a website.
Our mobile app Émergence does not collect any data to date.
4. Use of Collected Information
The user data is collected to allow the ASTROLab to provide services tailored to the needs of its customers, as well as for the following purposes: advertising, analytics, contacting users, interaction with social networks and external platforms, registration and authentication, handling payments, managing contacts and sending messages, remarketing and behavioural targeting.
a) Personal information
The contact information voluntarily provided by the users of the ASTROLab’s website may be used for the following reasons: to confirm the requested booking of an activity; to send information about our company’s products and services; to contact them if necessary; to understand their needs; and to determine their level of satisfaction using a survey.
b) Non-personal information
Our company uses Google Analytics to better understand the behaviour of those who use the ASTROLab’s website. We may use this data to improve our website’s structure. Google Analytics also allows us to determine our current or potential clients’ profiles, in order to improve our offer of products and services.
Advertising and remarketing
How to deactivate cookies
You can also opt out of interest-based or demographically targeted ads on Google by consulting the Google Ads Preferences Manager. When you deactivate these settings, ads are not blocked. They continue to appear but are generally no longer connected to your interests, your demographic data or the websites you have visited.
5. Disclosure of Your Information
All information provided by users of our website, whether personal or non-personal, will be kept private. All the ASTROLab employees are required to comply with this Policy.
Use of this data is reserved for the ASTROLab and for the partners and suppliers with whom it conducts business. Information will be provided to these parties only if the ASTROLab considers that this disclosure is required for the provision of its products and services.
In no other case will the disclosure of your information to a third party be authorized. In the event that the ASTROLab needs to provide personal information to a party whose services are not used by the ASTROLab, you will be given prior written notification to this effect. Only your express consent can authorize such disclosure.
6. Third-Party Information Collection and Use
Some information, as defined in section 3b), may be collected by a third party.
Advertisting and remarketing
7. Protection of Your Information
We make every reasonable effort to safeguard the security of the personal information provided by our website users. An in-house technician oversees the operation of our server as well as the forms used for our website. Furthermore, the ASTROLab has adopted appropriate security measures to protect its clients against the loss or unauthorized use of their personal information, including credit card data.
8. Withdrawal and Correction of Your Personal Information
Bernard Malenfant is the person responsible for the protection of personal information at the ASTROLab. To withdraw your name from the ASTROLab email lists or to change the personal information you have provided, please send us a request by email at [email protected].